Service Reliability

The Commission requires BC Ferries to report on the reliability of its services every quarter and to show changes over time. There are two measures for each route:

  • On-time performance (i.e. percentage of sailings which actually depart within ten minutes of scheduled departure) and
  • Overloads (i.e. percentage of sailings which depart full, leaving customers behind to wait for the next sailing).

The Commission also receives BC Ferries’ quarterly reports on sailing cancellations and reasons for them.

Full year reports for earlier years can be found in a section of BC Ferries’ Annual Reports to the Commission.

Because of seasonal weather and traffic patterns, BC Ferries’ service performance varies by season. For comparisons over time, it is more meaningful to compare the same quarter of each year. Click here to see Quarterly Reports.