Act s45.2: Complaints Handling Process Approval

Memorandums and Orders:

  • Commission Memorandum 40A of July 25 2011 approves BC Ferries’ complaint handling process for performance term three
  • Commission Memorandum 40 of January 21 2011 approves BC Ferries’ complaint handling process for the remainder of performance term two and provides conditional approval for performance term three subject to BC Ferries’ implementing improved consultation and communications measures
  • Commission Memorandum 38 of September 9 2010 asking BC Ferries to identify its complaint handling process