The Coastal Ferry Amendment Act of 2012 allows for the Commissioner to conduct a review of one or more aspects of BC Ferries’ operations. The purpose of the performance reviews is to hold BC Ferries accountable and by doing so to raise public confidence that the company is operating efficiently, making prudent use of its resources, and operating in such a way as to keep ferry fares as low as reasonably possible.
Click here for the Commission’s policy on performance reviews.
Performance reviews conducted to date include:
Performance Review of BC Ferries’ Procurement Policies and Practices March 2018
BC Ferries’ Comparative Fare Analysis conducted by PricewaterhouseCoopers November 2017
BC Ferries’ Annual Customer Satisfaction Tracking Survey conducted by MNP dated October 17, 2017
PricewaterhouseCoopers Analysis of BC Ferries’ Drop Trailer Service, August 2016
Performance Review conducted by Pricewaterhousecoopers on BC Ferries’ Price Cap Compliance dated April 1, 2016
BC Ferries Automated Customer Experience (ACE) Program Review – Follow Up 2015, May 11, 2015
Performance Review of the Efficiency of BC Ferries, March 2015
Performance Review of BC Ferries’ Fuel Management, March 2015
Performance Review of BC Ferries’ Homeporting Arrangements, March 2015
Performance Review of BC Ferries’ Vacations, March 2015
Automated Customer Experience Review, December 17, 2013