Commission Enquiry to BC Ferries
June 12 2009
There appears to be a 3-year downward trend in on-time performance for route 1. (See the Sep 30 08, Dec 1 08 and Mar 31 09 reports on the Quality of Service page on this web site. These reports give 3-year same-quarter comparisons.) The decline rate is 3 to 5 percentage points per year over the three years in the measure “percent of sailings on time”. Part of our mandate is to watch service quality. Could you explain the apparent trend.
BC Ferries Reply
June 29 2009
Here is BC Ferries reply.