What’s New

Commissioner invites public comments on BC Ferries’ application under Section 55(2) of the Coastal Ferry Act seeking approval of a Major Capital expenditure for four island class vessels and one salish class vessel

November 5, 2018
Click here for application
Click here for Public Notice inviting public comments

Commissioner releases Service Plan and Budget for the fiscal year ending March 31, 2020

October 1, 2018
Click here for the Report

BC Ferries files its submission for the Next Performance Term (“PT5”) which commences on April 1, 2020 and ends on March 31, 2024.  The submission includes BC Ferries’ Performance Term Four Report, Capital Plan, Efficiency Report, and Traffic Demand Forecast.

The commissioner invites public comments on BC Ferries’ submission to assist him in the preliminary determination of price caps for PT5 by March 31, 2019.  Comments or submissions can be sent by email to info@bcferrycommission.ca or by mail to:
Office of the BC Ferries Commissioner
PO Box 9279 Stn Prov Govt
Victoria, BC  V8W 9J7

Deadline for public comments is January 31, 2019.  Comments submitted to the Office of the BC Ferries Commissioner may be published on its website.

October 1, 2018
Click here for BC Ferries’ submission for PT5
Click here for Public Notice inviting Public Comments

Pursuant to Section 64.1 (3) of the Coastal Ferry Act the commissioner approves BC Ferries’ long term Capital Plan for purposes of Publication under Section 40 of the Act

October 1, 2018
Click here for Order 18-03 dated September 26, 2018

QUARTERLY REPORTS FOR PERIOD ENDED June 30, 2018

September 14, 2018
Average Fare Index Summary Report – Quarter Ended June 30, 2018 (page1, page2)
Operations Summary Report – Quarter Ended June 30, 2018
Feedback and Engagement Report – Quarter Ended June 30, 2018
Records of Compliance Meetings – Quarterly Record – February 19, 2018

Commissioner publishes report summarizing the actions taken by B.C. Ferry Authority to meet its obligations under the Coastal Ferry Act in the year ended March 31, 2018

September 7, 2018
Click here for the report

BC FERRIES SUBMITS ANNUAL REPORT TO THE COMMISSIONER FOR YEAR ENDED MARCH 31, 2018

August 3, 2018
Click here to view BC Ferries’ Annual Report to the BC Ferries Commissioner

BC Ferries’ submits its response to condition 2 of Order 18-02

Condition 2 of Order 18-02 requires BC Ferries to conduct a thorough investigation of the Queen of Cumberland incident including a review of subsequent actions taken by the company to minimize the inconvenience to ferry users. The commissioner invites comments from ferry users by August 22 regarding the subsequent actions taken by the company and future actions proposed by the company to minimize inconvenience to ferry users.

July 31, 2018
Click here for BC Ferries’ Response to Order 18-02

QUARTERLY REPORTS FOR PERIOD ENDED March 31, 2018

July 9, 2018
Average Fare Index Summary Report – Quarter Ended March 31, 2018 (page1, page2)
Operations Summary Report – Quarter Ended March 31, 2018
Operations Summary Report – Year Ended March 31, 2018
Feedback and Engagement Report – Quarter Ended March 31, 2018
Records of Compliance Meetings – Quarterly Record – December 8, 2017

BC Ferries Release 2017 Customer Satisfaction Survey Results

June 25, 2018
Click here to view Survey and Questionnaire

BC Ferries issues “Open Letter to Customers Concerning Call Centre Wait Times”

June 4, 2018
Click here to view letter

BC Ferries files response to Order 18-01 regarding its annual Customer Satisfaction Tracking Survey

May 31, 2018
Click here to view BC Ferries response to Order 18-01

BC Ferries files a correction to its application dated May 7, 2018 requesting authorization to reduce service levels on designated ferry routes 5 and 9.  The commissioner confirms that Order 18-02 remains in effect.

May 28, 2018
Click here to view Application Correction

Commissioner comments on North Coast Ferry Service Report

The commissioner acknowledges that the perspective of stakeholders in Northern Vancouver Island, Prince Rupert, Haida Gwaii and the communities that service Totem Circle Tour travelers is a critical factor for the Provincial Government and BC Ferries to consider in planning and delivering coastal ferry services in the Province.

With respect to the reference to the Ferry Commission’s performance review of BC Ferries’ customer satisfaction surveys, the commissioner notes the following:

  • ​​customer satisfaction surveys are specified in the Coastal Ferry Services Contract (“CFSC”) between the Provincial Government and BC Ferries;
  • ​the current CFSC does not explicitly require surveys on every route;
  • ​the commissioner does not have the authority to order amendments to the CFSC but the result of the commissioner’s Order 18-01 will be that all routes will be surveyed by the end of 2019; and
  • under the CFSC and the Coastal Ferry Act, BC Ferries must comply with all orders of the commissioner.

May 16, 2018
Click here for a copy of the North Coast Ferry Service Report

Commissioner issues Order 18-02 regarding an Application to Temporarily Reduce Service on Routes 5 and 9

May 11, 2018
Click here for Order 18-02
Click here for Application

QUARTERLY REPORTS FOR PERIOD ENDED December 31, 2017

May 9, 2018
Average Fare Index Summary Report – Quarter Ended December 31, 2017 (page1, page2)
Operations Summary Report – Quarter Ended December 31, 2017
Feedback and Engagement Report – Quarter Ended December 31, 2017
Records of Compliance Meetings – September 22, 2017

Commissioner monitoring BC Ferries’ Recovery of Queen of Cumberland Service in Southern Gulf Islands

May 4, 2018

The commissioner is aware of the incident involving the Queen of Cumberland which serves the Southern Gulf islands from Swartz Bay.  As a result of this incident the vessel is out of service until a new davit arrives and is installed by BC Ferries and certified by Transport Canada.

The commissioner is also aware of the significant inconvenience this has caused ferry users in the Southern Gulf Islands and some of the questions raised regarding the length of time it is taking to restore normal service.  The recovery of service caused by the incident with the Queen of Cumberland is the responsibility of BC Ferries.  It is also their responsibility to communicate updates to their recovery plan to the travelling public.

The commissioner is monitoring BC Ferries’ recovery efforts as well as their communication of updates to ensure measures are being taken to minimize the impact on the communities involved.

For BC Ferries’ latest update on the recovery of service by the Queen of Cumberland go to: https://www.bcferries.com/schedules/travel-advisory.html

BC Ferries and The Province agree to amend the Coastal Ferry Services Contract establishing the new Designated Ferry Route 28 – Port Hardy/Mid Coast/Bella Coola and adjusting transportation service fees to contribute towards the Province’s Fare Relief Program for the balance of Performance Term Four.

April 6, 2018
Click here for a copy of the Coastal Ferry Performance 4 Amending Agreement #2

Commissioner releases report on performance review of BC Ferries’ procurement policies and practices.

April 4, 2018
Click here for a copy of the report

Commissioner acknowledges that BC Ferries’ intent to reset the fuel deferral account balance for the non-northern routes to zero on March 31, 2018, is not inconsistent with Order 15-03A.

March 23, 2018
Click here for Commissioner’s response and BC Ferries’ notice on the subject matter

New Commissioner Appointed

March 7, 2018
Effective March 1, 2018 Mr. Sheldon Stoilen was appointed British Columbia Ferries Commissioner, for a term ending March 1, 2024.  Mr. Stoilen replaces Mr. Gordon Macatee, who has served since 2011.  Click here for more information on the BC Ferries Commissioner.

Commissioners issue Order 18-01 regarding Customer Satisfaction Survey Performance Review

February 9, 2018
Click here for Order 18-01

QUARTERLY REPORTS FOR PERIOD ENDED September 30, 2017

January 31, 2018
Average Fare Index Summary Report – Quarter Ended September 30, 2017 (page1, page2)
Operations Summary Report – Quarter Ended September 30, 2017
Complaints Resolutions Report – Quarter Ended September 30, 2017
Records of Compliance Meetings – Quarterly Record – June 2, 2017