Contact Us PO Box 9274 Stn Prov Victoria, BC, V8W 9J6 250-952-0112 Media inquiries: Susan Kerschbaumer Communications 250-217-5074 or susankerschbaumer@shaw.ca Submit Contact Form Here Contact Form The Commission approves BC Ferries’ customer complaint process. And although we don’t handle day-to-day complaints, customers can appeal to us if an issue has not been resolved to their satisfaction.