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  • Create Date September 9, 2021
  • Last Updated September 9, 2021

The BC Ferry Commission (the Commission) has engaged MMK Consulting, in association with Lucent Quay Consulting, to review the complaints handling processes of British Columbia Ferry Services Inc. (“BC Ferries”). The legislative framework underlying this review is contained in Sections 45.2 and 46.1 of the BC Coastal Ferry Act. Section 46.1 provides the BC Ferry Commissioner with the overall authority to “… conduct a review of one or more aspects of a ferry operator's operations, including, without limitation, ancillary services...” Section 45.2 describes the commissioner’s specific authority in regulating ferry operators’ customer complaints handling processes.

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