Transforming the Customer Experience Initiative Section 55 Application

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  • Create Date November 4, 2014
  • Last Updated April 13, 2021

British Columbia Ferry Services Inc. (“BC Ferries” or the “Company”) continually strives to improve its customers’ travel experience and exceed its customers’ expectations. The Company monitors and acts on customer feedback, and understands its customers’ desire for affordability, a different approach to pricing and an improved experience. BC Ferries understands that the success and sustainability of the Company is directly related to its customers seeing value in the services offered.


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