2014

Transforming the Customer Experience Initiative Section 55 Application

British Columbia Ferry Services Inc. (“BC Ferries” or the “Company”) continually strives to improve its customers’ travel experience and exceed its customers’ expectations. The Company monitors and acts on customer feedback, and understands its customers’ desire for affordability, a different approach to pricing and an improved experience. BC Ferries understands that the success and sustainability […]

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Service Plan and Budget 2014

This Service Plan and Budget for the next fiscal year ending on March 31, 2014 describes the expected activities of the Commission in order to meet its mandate of regulating ferry fares and service levels, making certain special decisions, and carrying out public outreach and administrative responsibilities. The Service Plan and the Budget includes new

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Annual Report 2014

I am pleased to submit to you the eleventh Annual Report of the BC Ferries Commissioner. As required by section 53 of the Coastal Ferry Act, the Report sets out briefly all applications and requests for decisions to the Commissioner under the Act, all orders issued by the Commissioner, the financial statements applicable to the

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